Return Policy

We take pride in the products we carry. If for whatever reason you are unhappy with your purchase please return it to us unopened, in its original packaging, (any shrink wrap intact) within 14 days of purchase, with the original invoice. We will accept returns via Canada Post, or at our storefront location (306-60 Commercial Street, Nanaimo, BC V9R 5G4) and you will receive a refund for the full amount. The refund will be via the same method as purchase.

Return postage must be prepaid and will not be reimbursed.

If no receipt is sent or if the return is made after 14 days only store credit will be issued.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

All purchases of sale items are final; no refunds or store credits available.

For mail-in returns:

1. Pack the item in its original box and include your packing slip or receipt .

2. Contact us for a return merchandise authorization number (RMA) and mark the number on the outside of the parcel to be returned to us. info@childrenstreehouse.ca  or 250-714-0026

3. Consider insuring your package in case it is lost or damaged in transit. We are not responsible for items that are lost or damaged during shipping.

4. Mail your return with the appropriate postage to:

The Children’s Treehouse

Attn: (RMA #)

306-60 Commercial Street

Nanaimo, BC V9R 5G4

And, if you have any questions, don't hesitate to call us at (250) 714-0026