Shipping & Delivery

Wrapping with fun paper is always free!!!

The Children’s Treehouse offers Pick Up at the Store Location, a Local Deliver Service (Nanaimo only at present, but call us if you have a special delivery on the South Island) as well as shipping to anywhere in Canada or the US. You can choose which option you would prefer in Checkout. We primarily ship via Canada Post only. We can ship to international destinations if requested. Please contact us directly in regards to international destinations rather than proceeding through Checkout. We will give you a shipping quote and you can decide if you want to continue with your order.

Pick Up at the store:

We will contact you when your order is ready for pick up. Please allow time for processing.

Your order will be held at the store for one week for pick up.

If the item is not picked up we will contact you and ask if you would like the item delivered for a shipping or delivery fee. We will continue to hold for another 3 days for pickup and then the item will be returned to the store and you will be refunded.

Shipping:

Shipping or delivery is one address per order!!

How long will it take to get my shipment?

For orders within Canada we ship via Canada Post Expedited Parcel. Your order will ship out within 2-5 business days. Within British Columbia, you should receive your order within 1-3 business days from the shipping date. Outside of British Columbia, orders can take 3-7 business days. Shipping internationally? That might take approximately 7-10 business days, although please be aware that is approximate.

We are happy to express ship to you but please note that there will be an additional fee.

How much does shipping cost?

In store pick up is always free.

Delivery within 2 days in Nanaimo is $5.00. A signature will be required so you will have to be home to receive the package. We will try a second time to deliver for an addition $5.00. After that the item will be held for 1 week for in store pickup. Free delivery for orders over $100 before taxes. Deliveries do not occur on the weekends or statutory holidays!

We offer flat rate fees for deliveries within Canada so that you know what to expect when you get to the checkout. Shipping within Canada is $30. Free shipping for orders over $100 before taxes. (Except for oversized products)

Some oversize products may be subject to additional delivery fees. We will contact you with a shipping quote on the item(s) and you will then have the option of proceeding with purchase or declining. A refund will be issued to you should you decide not to go ahead with the order.

Shipping to the US starts at $30, and may be subject to additional shipping fees. We will contact you with a shopping quote on the item(s) and you will then have the option of proceeding with purchase or declining. A refund will be issued to you should you decide not to go ahead with the order.

What about international orders?

Orders shipped outside of North America will be charged the actual cost of shipping. Your cart will be charged the original $30 flat rate shipping, and you will be invoiced for any additional charges. If you prefer not to go ahead with the order we will cancel your order and refund your card.

Want to know how much shipping will be?

We are happy to send you a shipping quote! Shoot us an email at! info@childrenstreehouse.ca !

Tracking

Once your order is shipped, we will send you a confirmation e-mail that will include your tracking number. You'll be able to check the status of your order on-line by entering your tracking number.

If you can't find your tracking number please e-mail us at info@childrenstreehouse.ca .

If you have any concerns about your shipment please call us at (250) 714-0026 or send us an email!

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Policy

We take pride in the products we carry. If for whatever reason you are unhappy with your purchase please return it to us unopened, in its original packaging, (any shrink wrap intact) within 14 days of purchase, with the original invoice. We will accept returns via Canada Post, or at our storefront location (306-60 Commercial Street, Nanaimo, BC V9R 5G4) and you will receive a refund for the full amount. The refund will be via the same method as purchase.

Return postage must be prepaid and will not be reimbursed.

If no receipt is sent or if the return is made after 14 days only store credit will be issued.

All purchases of sale items are final; no refunds or store credits available.

For mail-in returns:

1. Pack the item in its original box and include your packing slip or receipt .

2. Contact us for a return merchandise authorization number (RMA) and mark the number on the outside of the parcel to be returned to us.

3. Consider insuring your package in case it is lost or damaged in transit. We are not responsible for items that are lost or damaged during shipping.

4. Mail your return with the appropriate postage to:

The Children’s Treehouse

Attn: (RMA #)

306-60 Commercial Street

Nanaimo, BC V9R 5G4

And, if you have any questions, don't hesitate to call us at (250) 714-0026