Shipping & Return Policy

Shipping & Delivery

Wrapping with fun paper is always free!!!  Just add a note requesting gift wrapping in the comments.

Shipping or delivery is one address per order!!

Shipping Within Canada

We offer flat rate fees for deliveries within Canada so that you know what to expect when you get to the checkout.

Shipping within Canada is $25.  In store pickup is always free.

Some oversize products may be subject to additional delivery fees. This will be noted at the end of the product description. We will contact you with a shipping quote on the item(s) and you will then have the option of proceeding with the purchase or declining. A refund will be issued to you should you decide not to go ahead with the order.

Shipping Within US

 Shipping within the US starts at $35.  Additional shipping fees may apply.  We will contact you with a shipping quote for the order and you will have the option of proceeding with the purchase or declining.  A refund will be issued if you decide not to proceed.

International Shipping

Orders shipped outside of North America will be charged the actual cost of shipping. Your cart will be charged the original $35 flat rate shipping, and you will be invoiced for any additional charges. If you prefer not to go ahead with the order, we will cancel it and refund your card.

Pick Up at the store

We will contact you when your order is ready for pick up. Please allow time for processing.

Your order will be held at the store for one week for pick up.

If the item is not picked up, we will contact you and ask if you would like the item delivered for a shipping or delivery fee. We will continue to hold for another 3 days for pickup and then the item will be returned to the store and you will be refunded.

Want to know how much shipping will be?

We are happy to send you a shipping quote! Shoot us an email at childtreehouse@gmail.com

How long will it take to get my shipment?

For orders within Canada we ship via Canada Post Expedited Parcel. Your order will ship out within 2-5 business days. Within British Columbia, you should receive your order within 1-3 business days from the shipping date. Outside of British Columbia, orders can take 3-7 business days. Shipping internationally? That might take approximately 7-10 business days, although please be aware that is approximate.

We are happy to express ship to you but please note that there will be an additional fee.

Tracking

Once your order is shipped, we will send you a confirmation e-mail that will include your tracking number. You'll be able to check the status of your order online by entering your tracking number.

If you can't find your tracking number, please e-mail us at childtreehouse@gmail.com.

If you have any concerns about your shipment, please call us at

(250) 585-5990 or send us an email!

Gifts

To return a gift you will require the original receipt from the sender.  Please follow our return procedure.

Return Policy

We take pride in the products we carry. If for whatever reason you are unhappy with your purchase please return it to us unopened, in its original packaging, (any shrink-wrap intact) within 14 days of purchase, with the original invoice. We will accept returns via Canada Post, or at our storefront location (15-3200 North Island Hwy, Nanaimo BC   V9T 1W1) and you will receive a refund for the full amount. The refund will be via the same method as purchase.

Return postage must be prepaid and will not be reimbursed.

If no receipt is sent or if the return is made after 14 days only store credit will be issued.

All purchases of sale items are final; no refunds or store credits available.

For mail-in returns:

  1. Pack the item in its original box and include your packing slip or receipt.
  2. Contact us for a return merchandise authorization number (RMA) and mark the number on the outside of the parcel to be returned to us.
  3. Consider insurance for your package in case it is lost or damaged in transit. We are not responsible for items that are lost or damaged during shipping.
  4. Mail your return with the appropriate postage to:

The Children’s Treehouse

Attn: (RMA #)

Country Club Centre

15-3200 North Island Hwy

Nanaimo, BC

V9T 1W1